Never stop improving.
Ensuring that your product or service continues to evolve and improve in quality is just good business. It keeps your product competitive. But quality is about more than just output. Organizational quality involves both managerial and technical aspects that are applied throughout a company and along its supply chain — from policies to processes, from the boardroom to the loading dock, quality requires everyone’s participation.
Automaker Henry Ford addressed the concept of quality by saying, “Quality means doing it right when no one is looking.” When organizations achieve a successful total quality transformation, they are able to reduce costs, generate loyal customers, and gain a competitive edge.
In this course, you’ll learn various definitions of quality and about different quality improvement frameworks — including the Malcolm Baldrige National Quality Award (U.S.), ISO 9000 International Quality Standards (Europe), Six Sigma and Lean. You’ll appreciate the importance of leadership and strategic quality planning, with an emphasis on using quality costs, in driving improvement and innovation.
Use Minitab statistical software to construct, evaluate and interpret variables control charts for continuous process improvement.
You’ll see how an integrated system of continuous improvement tools, techniques, and training can redefine an organization’s culture and support the constant attainment of customer satisfaction.
You’ll examine the key role employees play in quality improvement efforts, exploring ways in which to increase employee involvement and empowerment, manage effective cross functional teams, and eliminate organizational obstacles (such as resistance to change) in order to achieve success.
Sample Course Topics
- Introduction to Quality Concepts
- Quality Management Philosophies and Improvement Frameworks
- Voice of the Customer and Voice of the Market
- Basic Quality Improvement Tools
- Attributes Control Charts
- Variables Control Charts and Process Capability
- Experimental Design, ANOVA and Taguchi
- Sustaining Organizational Improvement – The Human Element
You’ll gain proficiency in using Minitab statistical software for quality related applications. Minitab is used by a number of Fortune 500 companies as part of their continuous improvement efforts (e.g., Six Sigma).
What You’ll Learn
Students completing this course will be able to:
- Discuss the philosophy of total quality management (TQM) and continuous improvement.
- Know the similarities and differences among various quality improvement frameworks including ISO 9000, the Malcolm Baldrige National Quality Award, and Six Sigma.
- Apply basic quality improvement tools.
- Create and interpret quality control charts for process stabilization and improvement.
- Use MINITAB statistical software for quality related applications.
- Understand the roles of management, employees, suppliers, and customers in an organization’s successful quality transformation.
The integrated systems and tools of quality are key to achieving customer satisfaction. For more information about The University of Scranton’s online Master of Business Administration degree, request more information or call us today toll-free at (866) 373-9547.
The content presented on this page is representative information for example purposes and is subject to change as course and student needs change over time.