Transforming Patient Care with Technology
The Affordable Care Act provides hospitals incentives to provide better care while at the same time increasing patient satisfaction. 1 Technology can play a big part in ensuring healthier and happier patients.
Quality Matters: Improving healthcare quality to the average level of all developed nations could save the U S 500 billion dollars a year, according to the organization for Economic Cooperation and Development. 2
Today’s Patients have more choices than ever. When the Cleveland Clinic surveyed patients, here’s what they said matters: 3
Being treated with respect, ensuring that doctors and staff communicate with patients and with each other, and having providers that seem happy. Patients were less willing to share important information with stressed, unsmiling staff.
Crunch the numbers: Cleveland Clinic assumed wait times were the biggest patient worry in its E R, but through survey data learned what patients wanted most was concern from staff. 4
Technology and Patient Care
Involving patients in their care leads to higher satisfaction and better outcomes. Now technology is helping put power in patient’s hands.
Tracking progress: Mayo Clinic branches in three states provide post-op cardiac surgery patients with I Pad that transmit daily to do lists to help speed up recovery. 5
Two-way Communication: Virginia’s Sentara hospitals use the My Chart mobile app, which lets patients see their medical reports and email doctors questions. 6
Remote Monitoring: Mobile devices and technology help providers and care managers observe patient progress from afar. 7
Automating referrals: As many as 50 percent of patients don’t follow up with provider referrals. 8 Removing roadblocks electronically prevents patient leakage and can save lives.
Avoiding errors: A 1999 report suggests that as many as 98,000 people die each year in the U S hospitals as a result of preventable medical errors. 9
Data: Moving Beyond E H Rs
Digitalizing clinical data about each patient is no longer enough. Healthcare data warehouse will help providers make informed, predictive decisions about patient care by bringing together a broad range of data, including the following: 10
Outcomes data: By breaking down outcomes by patient type or intervention among a hospital’s patients or geographic area can help predict what interventions best work.
Lifestyle data: Consumer data including a patient’s location, demographics even purchasing choices can help providers determine what lifestyle change have the greatest impact and how best to educate.
Biometric data: Wearable technologies like Fitbits or data aggregation software like Apple Health can help collect patient data during the vast majority of time they are not visiting providers.
Geometric data: Family History supplemented with genetic data can help personalize treatments for a growing number of conditions.
Healthcare organizations collect about 100 megabytes of data per patient per year. A Boeing 787 collects 50 times that amount … in a six-hour flight. 11
All kinds of sci-fi technology is being tested or put into practice today. 12
Triorders: Qualcomm’s XPrize is offering 10 million dollars to the technology team that can develop a portable Star Trek like device to collect a broad range of patient data and diagnose more than a dozen medical conditions.
Robotic nurse assistants: Moving bedbound patients isn’t just risky for the patient, it’s also a leading cause of nurse injury. Robots under development can move patients between beds and wheelchairs and help with the heavy lifting.
Bacteria killing lightbulbs: Lightbulbs that use specific wavelengths to kill bacteria, disinfecting patient areas.
Electric underpants: Stimulate the muscles in bedridden patients, keeping them moving and bedsores at bay.
The University of Scranton
A Jesuit University
4. https://www. healthcatalyst.com/how-cleveland-clinic-improve-patient-satisfaction-scores-data-analytics
6. https://www. healthcarebusinesstech.com/improving-patient-care-satisfaction/
10. https://www. healthcatalyst.com/what-healthcare-executives-learn-military-decision-making